Resolve
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Planned capability

Turn customer feedback into better experiences and more return visits.

Resolve Customer Loop is being designed to help local and appointment-led businesses hear what customers thought, act quickly when something went wrong, request genuine reviews fairly and understand what customers want next.

Apply for founding access See how it is planned to work

Follow-up that leads to action.

Customer feedback is valuable only when the business knows what to do with it.

Customer Loop is planned to bring feedback, unresolved experiences, review activity, return opportunities and customer demand into one clear owner view.

Resolve would prepare the next appropriate action, keep the business in control and track what happened afterwards.

How it is planned to work

One customer loop. Five practical steps.

  1. 01

    Hear

    Request short, useful feedback after a visit, booking, event or eligible customer interaction.

  2. 02

    Recover

    Bring poor experiences to the owner’s attention quickly and prepare an appropriate response for review.

  3. 03

    Review

    Invite eligible customers to share authentic public feedback fairly—without filtering out criticism, manipulating ratings or offering review incentives.

  4. 04

    Return

    Prepare appropriate rebooking or return actions where the customer relationship and communication permissions allow.

  5. 05

    Plan

    Turn repeated customer themes into practical decisions about events, services, opening times and the customer experience.

“Recover” here means service recovery, not a new debt-recovery entitlement.

Illustrative owner view

What the owner could see.

Instead of reading every message or report, the owner sees the issues, return opportunities and decisions that need attention.

Illustrative example—not live customer data

  • 2 customer experiences need a personal response
  • 11 clients appear due to rebook
  • 7 cancellations remain unfilled
  • 31 customers asked to hear about a Thursday quiz night
  • 1 recurring issue needs attention: waiting time

All figures above are illustrative. Communication permissions would still need checking before any customer contact.

Designed first for repeat-visit and booking-led businesses.

  • Salons, barbers and beauty businesses
  • Gyms, wellness and activity businesses
  • Booking-led restaurants and venues
  • Ticketed and private-hire venues

The first focus is businesses that already know who booked, attended or interacted with them. Broader retail and walk-in use cases would require an appropriate booking, loyalty, ticketing, receipt, QR or other permissioned route.

Built around trust, not review manipulation.

  • No selective review requests based only on a positive rating
  • No paid or incentivised reviews
  • No cold bulk social-media direct messages
  • No automatic posting or sensitive customer response without the appropriate controls
  • No replacement booking, POS or loyalty platform
  • No collection of treatment or medical records in the initial proposed scope
  • No guarantee of reviews, bookings, return visits or revenue
  • No access to customer, booking, social or payment data merely because a business applies

The business stays in control.

Resolve is planned to distinguish source information from suggested actions. Sensitive responses would require the appropriate approval, communication permissions would remain visible and completed actions would need evidence rather than assumptions.

Availability

Customer Loop is not yet available.

This page describes a planned Resolve capability. Applying for founding access does not create a Customer Loop account and does not authorise access to customer, booking, social, review, payment or financial information.

Access would be introduced only after the applicable product, privacy, provider, technical and release checks are complete. Launch features and usage allowances will be confirmed before activation.

Apply for founding access